Terms & Conditions

By using MXI platform, services, exchange or MXI product of any kind, you automatically agree on all terms and conditions given below:

Terms  of service 

This agreement acts as a legal contract between MXI and any MXI user (platform, services, exchange or MXI product of any kind).

These terms and conditions can be modified by MXI at any time without any notice.


By using MXI platform, services, exchange or MXI product of any kind, you certify that you are at least 18 years old and capable of understanding every aspect of these terms and conditions.

Important Notice

Crypto-currencies are not backed or value guaranteed by any financial institutions. When purchasing a crypto-currency, the customer assumes all risk and understands that its value can drastically decrease. It is the customers duty to research and consider the risks before trading any crypto-currencies. MXI makes absolutely no guarantee about the future value of any currencies traded on the platform.

Funds insurance

The cryptocurrency wallets available on the MXI products are not to be considered as storage wallets or bank accounts. MXI will not be held responsible in case of a platform hack or issue of any kind involving the loss of the customers tokens.

No third party transfers

All withdrawals made by the customer must be received directly by the customer. Deposits made to the customer's account must be initiated by the customer and come directly from the customer. Withdrawals to any person or company not listed as the owner of the customer account are prohibited.

Accounts limitation and instructions

All users are limited to create only one account on the website. In order to engage in any trade on the exchange, the customer must create an account and provide all requested information; including any additional information requested beyond fields listed on the standard sign-up forms.

When the customer creates an account, they must agree to:

  1. Create a strong password that is not used for any other website or online services
  2. Provide accurate and truthful information with verified id
  3. Maintain and promptly update the customer account information
  4. Maintain the security of the account by protecting the password and restricting access to the account by enabling 2FA Factor authentication by Google authenticator App
  5. Promptly notify the company if any customer discovers any security breaches related to the account
  6. Take responsibility for all activities that occur under the customer's account and accept all risks of any authorized or unauthorized access to the customer's account

Trade Executions

Trades are considered final and binding at the time the trade is executed and balances are credited to the accounts of the trading parties.

Open orders placed on the order book have no guarantee of fulfillment until a trade is executed. Open orders can be removed from the order book at any time at the sole discretion of the company.

The company offers order cancellations as a courtesy only and makes no guarantee that an order can be canceled once it has been placed.

The company reserves the right to halt trading at any time at the sole discretion of the company.

User error

MXI will not be held responsible for any errors made the customer; this includes but is not limited to, errors in entering trade prices, errors in requested withdrawal addresses, errors in deposit transactions.

 Rules for New Currencies

MXI retain all authority to include a Virtual Currency through online voting or fee system on the exchange, and may remove any Virtual Currency from exchange at any time for manipulating trading environment; misuse of trading features. Unless otherwise required by law or law enforcement, MXI will make reasonable efforts to notify you of the likely removal of a Virtual Currency. If the market for a Virtual Currency is closed on the exchange, amounts remaining in your MXI Account associated with such Virtual Currency to your External Virtual Currency Address will remain in record to prove the right of ownership; MXI will not be responsible to you for any losses, liability or expenses related to the removal of a Virtual Currency.

Hard Forks

In the event that a crypto-currency supported by the website experiences a forking event that causes the currency to be split, then the company will choose at their own discretion which version chain of the split currency will be offered to the customer. The company will strive to select the version of the split with the highest support from the original developers and the highest trading value; however this is not guaranteed.

The customer will be entitled to the number of tokens within their recorded website balance from the forked chain chosen by the company. The customer will not be entitled to tokens from multiple currency versions.

If the customer wishes to select their own currency version or receive tokens in multiple versions they must withdraw their entire balance at least 48 hours prior to the forking event.

Tax regulation

It is the user's responsibility to determine what, if any, taxes apply to the trades you complete via exchange, in their relevant country or state, and it is the user's responsibility to report and remit the correct tax to the appropriate tax authority. The customer agrees that the company is not responsible for determining whether taxes apply to the user's trades or for collecting, reporting, withholding or remitting any taxes arising from any trades.


The company may at any time require verification information from the customer in order to continue using services provided by the company. This verification information may include, but is not limited to, customer name, address, date of birth, and scan of government ID, address verification documents.

User Loses

The company will not be held responsible for any losses resulting from the rejection or mishandling of fund transfers by the customer's 3rd party financial institution or network.

Note about all withdrawals

All withdrawals; including standard withdrawals, wallet sends, withdraw to email, or any other method is removing funds from the website are final and cannot be reversed. MXI takes no responsibility for incorrect addresses, accounts numbers or email addresses entered by the user.

In the case of withdrawals to email; if the withdrawal is unclaimed by the email recipient after 2 weeks, the withdrawal amount will be returned to the sender.

MXI Wallet Trade

Trade spending is a highly EXPERIMENTAL beta; use only with small balance accounts, MXI will not reverse any trades created by the trade spending.

All trades are final and MXI takes no responsibility for weaker than expected trade rates.

Acceptable use

When accessing or using the MXI, the user must agrees to not violate any law, contract, intellectual property or other third-party right or commit a tort, and the user is solely responsible for their conduct while using the exchange, Without limiting the generality of the foregoing, the user must agree to never try any following task:

  1. Use the exchange in any manner that could interfere with, disrupt, negatively affect or inhibit other users from fully using the exchange, or that could damage, disable, overburden or impair the functioning of the Website in any manner.
  2.  Use our exchange to pay for, support or otherwise engage in any illegal gambling activities; fraud; money-laundering; or terrorist activities; or other illegal activities.
  3. Use any robot, spider, crawler, scraper or other automated means or interface not provided by the Company to access the Website or to extract data.
  4.  Use or attempt to use another user's account without authorization.
  5.  Attempt to circumvent any content filtering techniques the company may employ, or attempt to access any service or area of the Website that the customer is not authorized to access.
  6. Develop any third-party applications that interact with the Website without the Company's prior written consent.
  7.  Provide false, inaccurate, or misleading information.
  8.  Encourage or induce any third party to engage in any of the activities prohibited under this Section.



The customer agrees to indemnify, defend, and hold harmless the company, its affiliates and its and their respective owners, investors, contractors, officers, directors, members, managers, partners, shareholders, licensors, suppliers, customers, employees, agents, third-party advertisers, technology providers and service providers from and against any loss, damage, cost, or liability (including, reasonable attorneys' fees) resulting from or relating in any way to a third-party claim, demand, action or proceeding that arises out of this Agreement or the Website, including but not limited to in relation to: (a) your use, non-use or misuse of, or connection to the Website, the Services and any Content (including without limitation your Content and any third party Content  forming part of the Website

Prohibited activities

It is prohibited to directly or indirectly send or receive funds from or to any investment scheme, pyramid scheme, Ponzi scheme, cash gifting, money donation scheme, money lending program or any other type of money game Project, group, website or scheme.

Any customer found to be engaged in any way with a money game, as an organizer or end user will have their account immediately terminated. It is expressly prohibited for the user to utilized their account for the purpose for cleaning money, hiding money,

In any way attempting to obscure the source of funds, or attempting to circumvent financial regulations or restrictions. The company will actively analyze customer account activity for any signs of money laundering;

Any customer whom, in the opinion of the company, has the appearance of involvement in money laundering activities will have their account terminated.